Angry with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Listed as the most visited website in the world, Google specializes in Internet-related services and products that serve people from all over the world. Recently, it was reported to run over a million servers in different data centers and to process over a billion search requests each day earning it a 39.5% excellent customer service rating. FedEx Corporation consistently ranks as one of the most admired and trusted corporations in the world. It offers a broad portfolio of transportation, e-commerce, and business services while promising the safety of each and everyone involved. FedEx got a 40.6% excellent rating.
People love Apple products, but even a great product needs to be backed up by great customer service. “Apple and AppleCare put the consumer first, and train their employees how to greet and help their customers,” says Nancy Friedman, president of Telephone Doctor Customer Service Training. “Companies spends thousands of marketing dollars trying to convince us to buy their products, but if customer contact is not handled just right in a store, at a call center, or on the web by customer service representative, all that money is wasted.” Apple gets it just right. That urban myth about Nordstrom taking back a pillow that they hadn’t even sold is more than just an old wives’ tale—it happens to be the truth. Nordstrom’s generous return policy is based upon a willingness to treat customers fairly and with respect. It is the hallmark of their great reputation for customer service, and one of the reasons why shoppers remain loyal to them, year after year. “The single greatest way a company can distinguish itself from its competition is by the level of service it offers and the higher level of service you offer, the more successful you will be,” says Friedman, who lists Nordstrom among her personal top ten companies with best customer service. These are 13 other stores with good return policies.
Not taking responsibility of your mistakes is a sure fire way to getting a bad reputation. Transparency is important in business and customer service is no different. Always strive for a high quality output as it shows you have a high level of standards. An Amazon customer ordered a new PlayStation for his son for Christmas. When the shipping company delivered the parcel, the customer was away and had a neighbor sign for the package. The neighbor left the package outside the customer’s house (in which it soon disappeared). When the customer realized what had happened, he was left in complete shock. Even though Amazon was not to blame for this mistake, they were quick to resolve this by not only sending a new PlayStation in time for Christmas, but did not charge for the extra shipping.
The companies that deliver great service are able to do so because they have the right tools and processes. As was mentioned earlier, these companies put the customer at the heart of their organization. All decisions made will be reviewed based on how it impacts the customer. Customer service software allows you to set up internal and automated processes that will help you acknowledge, track, manage and report on all customer service requests, which in turn helps you to answer and respond to more customer requests. If you do not have a customer service solution in your organization, now is the time to get started. The rest of the tactics can only help you become best in class if you have the right tool to begin with.
Looking for a customer service phone number? This website focuses on providing fast access to info related to any big firm client support section, with a lot of additional information, like phone contacts, email, live chat addresses and so on. See more info about Customer service phone number.